Support
We’re here to make things simple. From pricing details to FAQs and our Manufacturer’s Guarantees, you’ll find all the answers you need right here.
Pricing Structure
At Warehouse Tool Sale, we’re all about bringing you top-brand tools at incredible value. Our products are grouped into different categories, so you know exactly what you’re getting. Here’s a quick guide:
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New (A1)
Top-quality branded products at unbeatable prices. These are brand-new items on limited-time deals with limited stock - once they’re gone, they’re gone!
Clearance products may be reduced because:
• The manufacturer has discontinued the model
• Packaging has been updated or changed
• We need to make room for new arrivals in our warehouse
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Damaged Packaging (DP)
These items are brand new but may not come in their original packaging. Products will always be supplied in appropriate protective packaging or wrapping when delivered to you.
Out of Packaging could mean:
• Packaging is missing, marked, or slightly damaged
• The product may have been unboxed for photography or quality checks
• The product itself may have a minor cosmetic mark that that doesn’t affect performance or reliability
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Ex-Display (XD)
These items may have been used for showroom display or demonstrations but remain in excellent condition with some minor signs of handling. Because of this, they’re offered at an extra-special price.
• All electrical items are fully tested and inspected by our technicians before being made available
• Instructions manuals are included wherever possible
• Packaging may be missing or replaced with protective wrapping
Important Note: Be sure to check which category of product you are ordering as they come with differing warranties (see Return and Extended Guarantee sections below).
FAQs
Orders
How can I track my order?
You will be sent an email when you order has been despatched, and depending on the carrier this may include a tracking link. You can also sign in to your account and click on the order to see a status update.
Who will deliver my order?
We use FedEx or Royal Mail for most our shipments – however, if your order requires to be sent on a pallet, it will be delivered by Palletforce.
Something’s missing from my order - what do I do?
Contact support@warehousetoolsale.com and we’ll help resolve any issues in a timely manner.
Do the prices shown include VAT?
Yes, all prices shown are inclusive of VAT.
Delivery
Where do you deliver to?
We offer delivery to the United Kingdom. Please note: we currently do not offer delivery to the Channel Islands, PO Box or BFPO addresses, or the Republic of Ireland.
How long will delivery take?
We aim to deliver your order within 2–3 working days.
How much is delivery?
Delivery is FREE for most orders. For products that require a pallet there is a £35 delivery charge. This charge will be added at the checkout.
Returns
Can I change my mind?
Yes, providing the items are as received and unused by you within 30 days of purchase. You need to return the item to us for a refund, ensuring that your details are included.
What shall I do if I have purchased a wrong item?
If the item is as received and unused by you within 30 days of purchase, then you need to return the item to us for a refund, ensuring that your details are included. If a different item is required, then place a new order for the correct item on our website.
How long will my refund take?
Please allow up to 10 working days after we receive your return for the refund to appear in your account.
Do I have to pay to return an item?
Yes, unless the item is faulty, damaged, or we sent you the wrong product, we’ll arrange collection at our expense.
How do I return an item purchased from Warehouse Tool Sale on eBay?
Go to your purchase history in eBay and follow the instructions to return the item.
Manufacturers Guarantee
The level of guarantee will differ depending on the type of product purchased. You’ll find the full details on the product page, so there are no surprises.
Ex-display/Damaged Packaging
Our standard 30-day return policy applies.
Other items
Each brand comes with a manufacturer’s guarantee.
Please see the individual brand for the details of the guarantee provided. Please note that some may require a registration of purchase to activate an extended warranty.
Bench Dog: 1 year manufacturers guarantee
Defender: 1 year manufacturers guarantee
Dickie Dyer: 1 year manufacturers guarantee, 3 years extended guarantee when registered online. Head to Dickie Dyer for more information https://www.dickiedyer.com/en-GB/ProductRegistration
Fixman: 1 year manufacturers guarantee
GMC: 1 year manufacturers guarantee, 2 years extended guarantee when registered online. Head to GMC for more information https://www.gmctools.com/en-GB/ProductRegister
King Dick: 1 year manufacturers guarantee
Plumbob: 1 year manufacturers guarantee
Rockler: 1 year manufacturers guarantee
Scruffs: 6 months manufacturers guarantee, head to Scruffs for more information https://scruffs.com/pages/returns
Silverline: 1 year manufacturers guarantee, 3 years extended guarantee on power tools and lifetime guarantee on all hand tools when registered online. Head to Silverline for more information https://www.silverlinetools.com/en-GB/Account/Register
Tough Grit: 1 year manufacturers guarantee
Triton https: 1 year manufacturers guarantee, 3 years extended guarantee when registered online. Head to Triton Tools for more information https://www.tritontools.com/pages/product-registration
Van Vault https: 1 year manufacturers guarantee, register your product online for replacement keys. Head to Van Vault for more information https://www.vanvault.co.uk/customer/account/login/
If you cannot find the information you require from the brands above, please contact us at support@warehousetoolsale.com